 As part of MTN Irancell's strategy to provide world-class services to our customers the “E-care” portal has been introduced as an interactive account management tool that will enable you (even if you are part of Corporate Clients who have accounts with MTN Irancell) to self manage your account via a web based interface.
Are you looking for a way to…
- View your bills in the Internet and download them on your PC with just a click
- Split your calls between business and private calls
- Activate/ Deactivate products and services
- Change your tariff plans
- Keep an archive of your bills on your PC
- Check your usage in realtime and manage the cost of your usage anytime anywhere
- Update your personal details online
- With E-care you can do all the above, without even calling our call centre.
it's enough to send a blank SMS to 130.
You can also call our customer service by dialing 700 from your MTN Irancell line or 09377000000 from any other network and request for the service. You can also request for this service upon purchasing your SIM card.
Your username is your mobile number and your password will be SMSed to you upon successful registration in 24 hours.
E-care Application Users:
There are two types of post paid subscribers:
- Post-paid subscribers:
Corporate Subscribers: These are customers whose mobile numbers have been registered under the name of one single company.
Non-Corporate Subscribers: These are normal individual customers.
- Pre-paid subscribers: All prepaid customers are registered on E-care as “Normal / Individual Customers”.
To register for E-care sent an SMS with E-care written in it, if you have already have your password just click here to connect to E-care.
E-Care User Guide
Payment Terms for MTN Irancell postpaid customers
- Payments can be made at MTNIrancell Service Centers or any branch of Bank Mellat.
- You need to have the payment reference number in order to be able to make payments. This number will be sent to you via SMS upon registration; it is also shown on your bill. If you have forgotten the payment reference number, please contact MTNIrancell Customer Service, otherwise you will not be able to make your payment.
- When making payment at the bank, make sure the funds are paid into the following bank account number:
- Failure to make payment on or before the due date will result in services being soft-suspended. If your account is soft suspended, you will be able to receive calls and SMS but will not be able to make calls or send SMS’s.
- After 21 days of being soft suspended, your account shall automatically be hard suspended. Hard suspended accounts will not be able to receive or make calls and SMS.
- If your mobile number is hard suspended for two subsequent bill runs, then it would be terminated from the MTNIrancell network. Any rights of the subscriber to the utilization of the mobile number allocated to such account shall be forfeited.
- You will receive your bill each month. This bill would be sent to the medium that you have specified on the registration form (post, email, e-care). In case you do not receive your bill in any given month please contact MTNIrancell by calling the numbers provided below or by visiting any of our Service Centers.
ACCOUNT QUERIES: In order to find out about your current balance please contact our Customer Service
LOSS & THEFT If your SIM card is lost or stolen, you will need to report it to the MTNIrancell Customer Service immediately in order to have your phone suspended.
ITEMISED BILLING: Detailed itemised information may be included with your monthly statement at the standard itemised billing charge. If you have not requested this at time of registration please contact our Customer Service.
What is different about MTNIrancell's Billing?
- The SIM card is not registered to a specific city. This means that you can take your SIM card anywhere in the country and making calls will not cost you extra.
- Fixed Call Costs: Whether you call in your own city or long distance to another city to either a mobile or fixed line (within the country) the cost remains the same.
- You don't pay from the time the phone rings, only when the call is answered.
- Calls are charged in time units of one minute. The full charge will be levied for the first or subsequent minute whether the full minute was used or only part thereof. (This excludes calls to Customer Service where only a once off flat fee is billed regardless of call duration).
- On your first month bill you will be charged a PRO-RATA subscription fees as well as the next month subscription fees in advance.
Customer Service, At Your Service!
- MTNIrancell Customer Service is a one-stop solution for all your queries.
- Customer Service is at your service 24 hours a day, 7 days a week.
- Customer Service deals with any queries you may have from getting a connection, account information, coverage details, value added services, SMS information or anything you want to know about us and our other services.
- You may reach Customer Service by calling 700, using your MTNIrancell mobile phone or 09377000000 using any other network.
- When using this service, you will be charged a once off flat fee regardless of the duration of the call.
- A once off flat fee is equal to the full minute charge.
Call 700 from your MTNIrancell mobile or 09377000000 from any other network in order to contact our Customer Service.
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